Snow Monkey Refund Policy

Snow Monkey will refund a purchased item if any of the following occurs:  
 
1. The item has a manufacture fault that the customer could not have known about at the time of purchase. 
2. The Item does not match the description that the customer was given.
3. The item does not do the job as the customer was led to believe 
 
 . 
A warning on snowboard and ski breakage

1. SNOWBOARDS & SKIS ARE NOT GUARANTEED AGAINST BREAKAGE
2. Snowboards and skis will not break while you are just riding along.
3. There is a risk of breakage if you attempt tricks and stunts.

If you are not prepared to take this risk, do not buy a snowboard or pair of skis.
 
 
If a refund is asked for, the customer should: 
1. Call or email Snow Monkey and return the goods as soon as possible. 
2. Provide details of the fault.
3. Provide proof of purchase. 
4. Stop using the faulty goods until they can be returned. 

Snow Monkey exchange policy

At Snow Monkey we wish to make sure all customers are more than happy and confident with their purchase, Snow Monkey will exchange or refund if necessary. 

Conditions of exchange.
1. Customer has 7 days to make an exchange if item was purchased in store.

2. Customer has 14 days to make an exchange if the item was purchased online or by phone.

3. Item(s) must be in a re saleable condition i.e.: not worn, have original and complete tags, and be returned with all packaging provided.

4. Unless the above conditions are met, we reserve the right to refuse a refund or charge a restock fee. 

Snow Monkey will offer to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you may be able to replace or refund the item. Please note, some manufacturers warranties are for replacement and not repair. 

We will not provide a refund if: 
1. You cannot supply proof of purchase. 

2. The customer simply changes their mind. 

3. The goods have been damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods. Please note: this may be covered by warranty and the goods may be repaired.

Personal Information
At Snow Monkey we respect the privacy of our customers.  To process online orders we need to gather your personal details so we can send your products to you.  We will never knowingly share or sell your personal information to a 3rd party without your consent.

Credit Cards
All credit card transactions are processed by PayPal .  Snow Monkey does not have access to your credit card details.

International shipping
Snow Monkey cannot ship certain products overseas due to dealership arrangements.

International freight charges are responsibility of the purchaser.