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Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via e-go.com with tracking and drop-off without signature. If you prefer delivery by e-go.com express with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Is the same as the Fair Trading guidelines, with some changes. With all Online sales we have 7 day return policy if the good do not fit. We will give store credit for other reason within 7 days, the purchaser needs to pay the freight to return the goods and once we have inspected them issue the credit.